Our policies

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. If you place an order we also collect personally identifiable information including name or company name, e-mail, phone number, VAT number, shipping and billing addresses. These data are required for invoicing and shipping.

Our company is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress data storage, databases and the general WordPress applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by WordPress and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to resolve a dispute, to collect fees or to poll your opinions through surveys or questionnaires, to send updates about our company or products, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

Return Policy

All customers are eligible for full refund if products are returned within 30 days from the invoicing date.

Products must be complete and in an unused and undamaged condition, you must send us the original or a clean and true copy of the invoice of the products you intend to return.

Please note that you must return each item in the same condition in which you received it. This means that items must be returned new, unused and complete.

In case the conditions for the returns above are satisfied, you will get a full refund of the amount that you paid for the product as stated on the invoice. Refunds will be transferred to your bank account held in a reliable bank.

Refunds in cash are not possible. Your refund request will be processed instantly. However, it may take 1-5 business days for it to appear on your bank statement. We may determine upon our discretion that a refund can be issued without a return. In this case we will notify you via e-mail.

If your refund doesn’t appear in your account, and the processing time for your payment method has passed, please contact us for further assistance.

Please be note that it may take up to 3 weeks for us to receive the returned item and process your return depending on the type of carrier service you have chosen.

Warranty

Your myPOS terminal has 1 (one) year warranty from the date of purchase which covers myPOS terminal and the original accessories included in the package. This means that within the period of the warranty we can replace your defected terminals or defected accessories free of charge. The warranty does not cover any cables, accessories, plugs, or power supply units or other items different from those originally included in the myPOS Package, but are delivered later additionally.

We shall not be liable for any damages or defects to myPOS terminal, caused by improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal and safe working environment.

You must keep the warranty sticker on the left side of the myPOS terminal intact. Any traces of tearing, splitting or other kind of ripping the sticker apart will deprive you of your right under the warranty.

In case your myPOS terminal has a technical defect and is not functioning, you are entitled to return it and have it replaced within the period of your warranty. To make the replacement please contact us.

In case you return the package with the defected myPOS terminal or accessories, we will do our best to replace it immediately and in any case not later than 14 days from the date of receipt by us.

We shall not replace your myPOS terminal or accessories and you shall not be entitled to any refund if it is determined that you have caused the defect of the returned myPOS terminal/accessories.

If we determine that the returned myPOS terminal or accessories do not have any defect and is/are functioning, we reserve our right to charge you with a handling fee amounting to 20 (twenty) EUR, plus all shipping costs if such incurred.

Stolen Terminal

From its activation date onwards the myPOS terminal is permanently linked to your myPOS account. Even if the device is stolen or lost, any payment transaction made will be credited to your myPOS account.

If the device is lost or stolen, please disable it straight away and inform us immediately.

To disable the device, log in the myPOS account, go to the Devices tab, select the device from the list on the left-hand side, click on Settings under the device image and disable the device.

Use of Cookies

We use cookies to provide the services and features offered on our website, and to improve our user experience.

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).

Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website.

Learn more about cookies: www.aboutcookies.org
How to delete cookies: www.aboutcookies.org/how-to-delete-cookies